Autohaus FAQ's on Service, maintainance, Warranty & Discounts
Can I bring my vehicle to the Autohaus Service & Performance Center while my car is under warranty?Absolutely! An impartial periodic check of your vehicle protects your long term interests, particularly if you plan on keeping your car for a long time. If your car is under warranty, we will prepare a list of any items covered under the warranty that may need attention for you to present to the dealer. An unfortunate fact of life is that most dealer technicians won't look too hard at your car for defects while it is under warranty. Warranty repairs don't pay as well as retail repairs do.
How often should I change my oil?
Have you noticed how oil change intervals suddenly stretched to 15,000 miles when the manufacturers began to foot the bill for your maintenance? That's a long period of time and mileage without even a safety check (which they won't do for free.) We have seen vehicles subjected to the manufacturers' recommended maintenance schedules at 70, 80 and 90,000 miles. We are dealing with the consequences of these extended oil change intervals such as failed valve lifters, frozen Vanos (variable valve timing) actuators, pieces of oil filter material clogging oil pump pickup tubes, and so on.
A more frequent maintenance schedule is not only important for safe operation of your vehicle, but will pay handsome dividends in longevity for the long-term owner. The Autohaus Service & Performance Center recommends an interim oil change, depending on your type of driving, at 5,000 to 7,000 miles, even if your car requires synthetic oil. This maintenance interval also allows our technicians to inspect your vehicle for proper function and safe operation.
My warranty is about to expire. Should I have the dealer check the car over?
Well, it depends on who you are comfortable with. It is always a good idea to have an impartial, qualified facility inspect your car. The Autohaus Service & Performance Center offers a Pre-Warranty Expiration Inspection that includes a complete inspection of your car and we will document any warrantable items that require repair.
Why pay for something yourself that wasn't detected under the warranty period? Schedule an appointment for a Pre-Warranty Expiration Inspection.
My car is under warranty, and the dealership told me they must service the car.
Not so - you may choose to have your car serviced by any qualified independent repair facility. The Autohaus Service & Performance Center meets all manufacturers' requirements to keep your warranty current and we use only original equipment quality parts to maintain your vehicle. Unless you have a service contract with your dealer for free maintenance, you may service your car with us.
Do I need to follow the Scheduled Maintenance Recommendations of the Manufacturer?
Yes, we recommend doing this. For a detailed description of our services, click here.
Do you offer shuttle service?
Yes, we do provide shuttle service free anywhere within a fifteen mile radius of our facility. If you will need assistance with transportation all we ask is that you inform us ahead of time so we can accommodate you in a timely fashion.
Do you provide discounted car rentals?
Yes, we have contracted with Enterprise Rent-A-Car and can provide you with a discounted rate. Please ask your Service Advisor for more details.
Do you provide wireless internet access?
Yes, our facility provides free wireless access for your comfort. We also provide many other amenities to help make your experience as pleasurable as possible.
What are your hours?
Monday-Friday:
8:00 A.M. - 6:00 P.M.
Saturday (Drop Off Only):
10:00 A.M. - 6:00 P.M.
Do you have a drop box for early or late drop offs?
Yes, beside our main door there is a blue drop box. Lock your vehicle and take any belongings with you out of the car, fill out the information on the envelope inside the drop box completely, place your key in the envelope, seal it and drop in the box. If you do not receive a call early on the next business day please call and verify your drop off at 480.317.0783.
Do you provide towing services?
At this time we do not provide towing services ourselves. We recommend using Tow 4 Less. When you are headed to our facility with a vehicle in tow please call to inform us that it is on the way so we can assist you as soon as possible.
What payment methods do you accept?
Autohaus Service & Performance Center gladly accepts any of the following payment methods:
